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SMS BASED COMPLAIN
FLOW MANAGEMENT SYSTEM
MAIN FEATURES
Complain collection systems on main-SMS server. Instead of calling customer can register their complain, location, type of complains & contact person & time on SMS.
Customer can register the complaints by SMS through their registered mobile numbers.
Complain registration number can be given to customers. <\li>
The server will automatically inform the concern Engineer/ Engineers for the complaints registered.
On resolution of the complaints the Engineers can send the SMS to update the information on the server for the work done reporting.
Regular reports to service manager for complain received & attended on his mobile by SMS or in his email account.
Various Templates can be loaded on customer’s mobile from main server for easy & layman operations.
Any information related to the customer support can also be sent to the customers on Inquiry by SMS like Call charges, Annual Maintenance charges etc.
Confirmation message to customers for work satisfaction.
BENEFITS TO ORGANIZATION
Reduction in complains registration error while taking the complaints on the phone.
Easy complain flow, allocation & reporting as mobile is available with all engineers and customers both.
Reduction in head-ach of attending call from customers.
Reducing arguments from engineers for complains not received.
The management can also judge the efficiency of the Servicing individuals.
No special data entry required, so manipulation can be reduced from engineer side.
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