SMS BASED COMPLAIN FLOW MANAGEMENT SYSTEM

MAIN FEATURES

• Complain collection systems on main-SMS server. Instead of calling customer can register their complain, location, type of complains & contact person & time on SMS.
• Customer can register the complaints by SMS through their registered mobile numbers.
• Complain registration number can be given to customers. <\li>
• The server will automatically inform the concern Engineer/ Engineers for the complaints registered.
• On resolution of the complaints the Engineers can send the SMS to update the information on the server for the work done reporting.
• Regular reports to service manager for complain received & attended on his mobile by SMS or in his email account.
• Various Templates can be loaded on customer’s mobile from main server for easy & layman operations.
• Any information related to the customer support can also be sent to the customers on Inquiry by SMS like Call charges, Annual Maintenance charges etc.
• Confirmation message to customers for work satisfaction.

BENEFITS TO ORGANIZATION

• Reduction in complains registration error while taking the complaints on the phone.
• Easy complain flow, allocation & reporting as mobile is available with all engineers and customers both.
• Reduction in head-ach of attending call from customers.
• Reducing arguments from engineers for complains not received.
• The management can also judge the efficiency of the Servicing individuals.
• No special data entry required, so manipulation can be reduced from engineer side.